Write it here.
Send it yourself.

Use the contact page to prepare a draft, then send it from your own email app. The page does not file a ticket. No verified reporting address is published, so there is no mailto link. If a report later arrives at a verified inbox, the host policy says: Within 1 business day of receiving a report. Within 7 business days of receiving a report. Business days are Monday to Friday, excluding public holidays, in the Asia/Shanghai time zone (UTC+8). The period starts when the reporting inbox receives the report. If a complex case needs more time, we will explain the reason and provide an updated target before the original deadline. A draft you have not sent does not start those clocks.

No. A guest can pay the quoted single price. Buying a credit pack requires you to sign in. A signed-in visitor with credits can still choose the single price.

You can pay once for the prepared video, with or without an account. Credit packs require you to sign in. Basic is USD 29 for 17 credits, Pro is USD 99 for 84, Max is USD 199 for 215, and Studio is USD 499 for 1101. A pack is a balance, not a fixed number of videos. If your balance is short, you can still pay the single price. A pack is optional, and you press Generate again after a top-up.

Open the result for that job, or the orders list, and save the MP4 from there. Guest orders stay in the browser that paid for them. An account keeps the library while you are signed in. The studio does not email the file. Sharing is a separate step after the file exists, and it requires an account.

No. A result that simply is not what you hoped is not a failed service. A failed job is handled under the refund policy, and a cash refund still needs the provider to confirm it.

A single video is quoted before you pay. The lowest shelf is Seedance 2.0 Mini, 480p, 15 seconds at USD 5.72, which is 1 credit. The default Seedance 2.0, 720p, 15 seconds is USD 11.37, or 11 credits. The highest shelf is Seedance 2.5, 1080p, 15 seconds at USD 22.76. A listed price is not proof that checkout is approved.

A failed generation is not itself a confirmed cash refund. If a credit reservation is confirmed unused because the job failed, that reservation is released. A failed paid generation needs a refund review, and a cash refund requires the provider that took the payment to confirm it. A video you simply dislike is not a failed job.